Refund policy

Return and Refund Policy

At Scenti Perfumes, we want you to receive your order in perfect condition.

Returns are accepted only in the following cases:

• The product received is damaged during delivery.
• The wrong product has been delivered.
• The product has a manufacturing defect.

For hygiene and safety reasons, perfumes that have been opened, sprayed, used, or altered cannot be returned or exchanged.

To request a return, please contact us within 48 hours of delivery at contact@scentiperfumes.com. Please include your order number and clear photographs or video showing the issue and the packaging.

If your return is approved, we will provide instructions for returning the product. The product must be returned in its original packaging and condition.

Once the returned product is received and inspected, we will notify you about the approval of your refund or replacement.

If a refund is approved, the applicable amount will be refunded to the original payment method. Processing times may vary depending on the payment provider.

Cancellation requests may be accepted only before the order has been shipped. Once an order has been shipped, it cannot be cancelled.

Shipping charges are non-refundable unless the return is due to an error on our part or the product was damaged or defective when delivered.

For any questions regarding returns or refunds, contact us at contact@scentiperfumes.com.